My Account

Frequently Asked Questions (FAQ) & Terms of Service (TOS)

Welcome to the C2-Customs FAQ/TOS section. Our goal is to provide clear expectations, reliable timelines, and transparent policies so every customer understands how their custom order will be handled from start to finish.

If you have any questions not covered here, please contact us directly. We are always happy to assist.

1. How long does it take to complete and ship my custom order?

All C2-Customs products are custom-built to order based on customer-selected specifications.

Typical production timelines are as follows:

Custom Steering Wheels / Airbags:
Approximately 4–6 weeks

Custom Wheels (Rims):
Approximately 4–5 weeks production time, plus 2–3 weeks shipping and handling

Lead times may vary depending on customization level, material availability, or seasonal demand.

Customers will receive updates upon request, and final product photos are always provided for customer approval before shipment.

2. Do you offer a warranty?

Yes. We stand behind the quality of our craftsmanship.

All products include a:

1-Year Craftsmanship Warranty

This warranty covers:

  • Material defects

  • Manufacturing defects

  • Workmanship issues under normal use

This warranty does not cover:

  • Improper installation

  • Misuse or abuse

  • Accidents or damage after delivery

  • Unauthorized modifications

  • Normal wear and tear

3. What is the best way to contact you about an order or request?

We are a direct-to-customer business, and communication is handled personally by our team.

You may contact us through any of the following methods:

Email: sales@c2-customs.com
Website Contact Form
Instagram: @C2Customs
Facebook: @C2Customs

All inquiries are responded to as quickly as possible during normal business hours.

4. What is your refund and cancellation policy?

Because all products are custom-built to customer specifications, orders enter production shortly after purchase.

However, we maintain a fair and transparent policy:

Order Cancellation

Orders may be cancelled for a full refund if:

  • The order has not yet entered production

  • Materials have not been cut or allocated

Once production has started, cancellation may not be possible.

Pre-Shipment Satisfaction Guarantee

If a customer is not satisfied with the completed product before shipment, we offer:

A full refund upon request

No product will ship without customer approval.

Returns After Shipment

Returns are accepted only if:

  • The product arrives damaged

  • The product contains a verified manufacturing defect

  • The product does not match the approved specifications

In these cases, we will:

  • Repair

  • Replace

    OR

  • Issue a refund

at our discretion.

Non-Returnable Situations

Returns are not accepted for:

  • Change of mind after shipment

  • Incorrect installation

  • Normal wear and tear

  • Damage caused during installation

  • Failure to follow installation instructions

5. Professional Installation Requirement

Certain products require proper installation to ensure safety and functionality.

We strongly recommend installation by a qualified professional.

If an issue occurs, customers may be asked to provide:

  • Photos of the installation

  • Description of the issue

  • Installer or shop contact information (if applicable)

This information allows our team to diagnose and resolve the issue quickly.

Failure to use a professional installer does not automatically void warranty coverage, but improper installation may limit warranty eligibility if it directly caused the issue.

6. Can I see my design before the product ships?

Yes.

Every completed product is documented before shipment.

Customers will receive:

  • Photos of the finished product

  • Opportunity to review and approve the item

  • Confirmation before shipment is released

No custom order is shipped without customer confirmation.

7. Can I make changes to my order after placing it?

Yes, changes may be made before production begins.

Once production has started:

  • Changes may incur additional fees

  • Changes may not be possible depending on production stage

Customers will always be notified if changes affect cost or timeline.

8. Shipping and Delivery Responsibility

Once a package is shipped:

  • Tracking information is provided

  • Delivery responsibility transfers to the shipping carrier

  • Customers must report shipping damage within 48 hours of delivery

This helps ensure timely claims and resolution.

9. Chargebacks and Payment Disputes

We are committed to resolving issues quickly and fairly.

Customers agree to contact C2-Customs directly before initiating a chargeback or payment dispute.

Most concerns can be resolved through communication.

Initiating a chargeback without first contacting us to resolve the issue may delay resolution and may be considered a violation of these terms.

10. Custom Product Acknowledgment

By placing an order with C2-Customs, customers acknowledge that:

  • Products are custom-built to order

  • Production timelines vary based on customization

  • All specifications are confirmed prior to production

  • Final product approval is required before shipment

Shopping Cart
Scroll to Top