FAQ

Frequently Asked Questions (FAQ)

Welcome to the C2-Customs FAQ section! We’re here to make your experience as smooth and transparent as possible. If you don’t see your question answered here, feel free to reach out—we’re happy to help!

1. How long does it take to complete and ship my custom order?

Each C2-Customs product is handcrafted to perfection. Our current lead time is:

  • Custom Steering Wheels / Airbags: 4–6 weeks
  • Custom Wheels (Rims): 4–5 weeks build time + 2–3 weeks shipping/handling
    We will provide progress updates during the build, and photos will be sent for approval before shipping.

2. Do you offer a warranty?

Yes! We stand behind the quality of our craftsmanship.

  • All products come with a 1-Year Craftsmanship Warranty covering material defects and workmanship issues under normal use.
  • Warranty does not cover damage caused by improper installation, misuse, or modifications after delivery.

3. What’s the best way to contact you about a custom order or specific request?

We love working on custom builds!
The fastest and most direct way to reach us is by:

Every message goes directly to Ryan (Owner & Builder), so you’ll be speaking with the person building your part.

4. What is your refund and return policy?

Because every order is custom-built to your specifications, all sales are final. However, your satisfaction is our top priority:

  • If you’re not 100% satisfied, we offer a no-questions-asked money-back guarantee before the product is shipped.
  • Once your order has been approved and shipped, returns are not accepted unless there is a verified defect or issue.

5. Can I see a preview of my custom design before I order?

Absolutely. We’re the only company offering a live 3D render of your custom-built steering wheel directly on our website.
Use the “Live Render” feature on any product page to visualize your build in real time.

6. Can I make changes to my order after I place it?

Yes, if your build hasn’t entered production yet.
Contact us as soon as possible with any changes. Once materials are cut or parts are in production, changes may incur additional fees or may no longer be possible.

If you have any other questions or need help deciding on a design, don’t hesitate to reach out. We appreciate your trust in C2-Customs—and we’re here to build something worthy of your ride.

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